HyperX US - Frequently Asked Questions
Everything you need to know about our high-performance gaming gear, shipping, and support.
What is the standard shipping timeframe for orders within the US?
Standard shipping typically takes 3 to 5 business days. We also offer expedited shipping options at checkout for those who need their gaming gear faster.
What is your return policy for HyperX products?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do HyperX headsets and peripherals come with a warranty?
Yes, most HyperX products carry a 2-year manufacturer's warranty covering defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are HyperX products compatible with both PC and consoles?
Most of our headsets and keyboards are designed for multi-platform compatibility, including PC, PS5, Xbox Series X|S, and Nintendo Switch. Please check the specific product specifications for confirmed compatibility.